:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:#f5f7fa;background:#090b0e;--bg:#090b0e;--panel:#101419;--panel2:#141920;--line:#242a32;--muted:#87919f;--accent:#d9ff55;--danger:#ff6666;--warn:#ffb84d;--green:#66df93;--blue:#7eb8ff}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:#f5f7fa}button,input,select,textarea{font:inherit}.shell{min-height:100vh;display:grid;grid-template-columns:250px 1fr}.sidebar{position:sticky;top:0;height:100vh;border-right:1px solid var(--line);background:#0b0e12;padding:22px 16px;display:flex;flex-direction:column;z-index:20}.brand{display:flex;gap:11px;align-items:center}.brand-mark{width:37px;height:37px;border-radius:10px;background:var(--accent);color:#0b0d10;font-weight:900;display:grid;place-items:center}.brand strong{display:block;font-size:15px}.brand span{display:block;color:var(--muted);font-size:11px;margin-top:2px}.sidebar nav{margin-top:30px;display:grid;gap:6px}.sidebar nav button,.side-bottom button{width:100%;border:0;background:transparent;display:flex;gap:11px;align-items:center;padding:11px 12px;border-radius:9px;color:#aeb6c2;cursor:pointer}.sidebar nav button:hover,.sidebar nav button.active,.side-bottom button:hover{background:#15191f;color:#fff}.sidebar nav button.active{box-shadow:inset 2px 0 var(--accent)}.sidebar nav b{margin-left:auto;background:#232831;padding:2px 7px;border-radius:12px;font-size:11px}.side-bottom{margin-top:auto}.side-bottom small{display:block;color:#59616d;font-size:10px;letter-spacing:.13em;padding:18px 12px 4px;text-transform:uppercase}main{min-width:0}header{height:80px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 32px;position:sticky;top:0;background:#090b0ee6;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);z-index:10}header h2{font-size:17px;margin:2px 0 0}.eyebrow{font-size:10px;letter-spacing:.15em;color:#7d8795}.menu{display:none}.live{display:flex;align-items:center;gap:7px;color:#9bd9ae;border:1px solid #1f3d2a;background:#102018;padding:7px 10px;border-radius:999px;font-size:12px}.live span{width:7px;height:7px;border-radius:50%;background:#54da7d;box-shadow:0 0 10px #54da7d}.content{padding:30px 34px;max-width:1480px;margin:0 auto}.hero h1{margin:0;font-size:31px;letter-spacing:-.038em}.hero p{color:var(--muted);margin:8px 0 22px}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px}.stat{background:linear-gradient(180deg,#13171c,#0f1317);border:1px solid var(--line);border-radius:14px;padding:16px;display:flex;gap:13px;align-items:center}.stat>div{width:38px;height:38px;border-radius:10px;background:#1c2228;display:grid;place-items:center;color:var(--accent)}.stat span{color:var(--muted);font-size:12px}.stat strong{font-size:25px;display:block;margin-top:2px;color:#fff}.hazard-banner{width:100%;margin-bottom:16px;border:1px solid #713237;background:#301619;color:#ffd8d8;border-radius:13px;padding:14px 16px;display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;text-align:left;cursor:pointer}.hazard-banner strong,.hazard-banner span{display:block}.hazard-banner span{color:#e7aeb1;font-size:12px;margin-top:2px}.panel{border:1px solid var(--line);background:var(--panel);border-radius:15px;overflow:hidden}.panel-head{padding:15px 17px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line);gap:16px}.panel-head h3{display:inline;margin:0;font-size:15px}.panel-head>div>span{margin-left:8px;color:var(--muted);font-size:12px}.filters{display:flex;gap:8px}.search{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:#0c0f13;border-radius:9px;padding:0 10px;min-width:320px;color:#6f7885}.search input{border:0;background:transparent;color:#fff;outline:0;width:100%;padding:9px 0}.filters select,.settings-card select{background:#0c0f13;border:1px solid var(--line);color:#d5dae0;border-radius:9px;padding:8px 10px}.lead{border-bottom:1px solid #1f242b;background:transparent;color:#fff}.lead-hazard{box-shadow:inset 3px 0 #ff6868}.lead:hover{background:#14191f}.lead-main-click{display:grid;grid-template-columns:1.15fr 1.8fr 1fr .9fr .8fr 18px;gap:14px;align-items:center;padding:13px 17px;cursor:pointer}.who{display:flex;gap:10px;align-items:center}.avatar{width:34px;height:34px;border-radius:10px;background:#242b34;display:grid;place-items:center;font-weight:800}.who strong,.lead-issue strong{display:block;font-size:13px}.who span,.lead-issue span,.time-stack>span{color:var(--muted);font-size:11px;margin-top:3px}.lead-issue span{display:flex;gap:4px;align-items:center}.urgency,.status{font-size:11px;border-radius:999px;padding:5px 8px;width:max-content;display:flex;gap:5px;align-items:center}.u-standard{background:#18202a;color:#a5b1bf}.u-urgent_cooling_loss{background:#2a2013;color:#ffc36d}.u-emergency_hazard{background:#311719;color:#ff8686}.s-new{background:#172331;color:#85baff}.s-needs_callback{background:#30260f;color:#ffcf6d}.s-contacted{background:#24202e;color:#c3a2ff}.s-booked{background:#15301e;color:#79e69b}.s-lost{background:#292022;color:#e49a9a}.s-invalid{background:#22252a;color:#9aa2ad}.time-stack{display:flex;flex-direction:column;align-items:flex-start;gap:4px}.wait-badge{font-size:9px;padding:3px 6px;border-radius:999px}.wait-fresh{background:#14231a;color:#80d49a}.wait-warn{background:#30250f;color:#ffc866}.wait-critical{background:#361719;color:#ff8b8b}.row-actions{display:flex;gap:6px;padding:0 17px 11px 61px;flex-wrap:wrap}.quick-action{border:1px solid #2a313a;background:#12161b;color:#aeb8c4;border-radius:8px;padding:6px 9px;display:flex;align-items:center;gap:6px;font-size:10px;text-decoration:none;cursor:pointer}.quick-action:hover{color:#fff;border-color:#39424e}.quick-action.call{background:#1a2210;border-color:#46541e;color:var(--accent)}.quick-action.callback{color:#ffd27a}.chev{color:#59616d}.empty-state{padding:56px 20px;text-align:center;color:var(--muted)}.empty-icon{width:48px;height:48px;border-radius:14px;background:#171c22;display:grid;place-items:center;margin:0 auto 12px;color:#788391}.empty-state h3{color:#d9dee4;margin:0 0 6px}.empty-state p{margin:0;font-size:12px}.backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0000009e;z-index:50;display:flex;justify-content:flex-end}.drawer{width:min(720px,100vw);height:100%;background:#0d1014;border-left:1px solid var(--line);display:flex;flex-direction:column}.drawer-head{padding:17px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px}.drawer-head button{width:34px;height:34px;border:1px solid var(--line);background:#12161b;color:#fff;border-radius:9px;cursor:pointer}.drawer-head>div:nth-child(2){flex:1}.drawer-head span{font-size:9px;letter-spacing:.13em;color:var(--muted)}.drawer-head h2{font-size:18px;margin:3px 0}.drawer-body{overflow:auto;padding:20px 20px 90px}.drawer-hazard{border:1px solid #74343a;background:#2f171a;border-radius:13px;padding:13px;display:flex;gap:11px;color:#ffd2d2}.drawer-hazard span{display:block;font-size:11px;line-height:1.45;color:#dfaeb1;margin-top:3px}.dispatch-brief{border:1px solid #333d26;background:linear-gradient(180deg,#151a12,#11150f);border-radius:14px;padding:15px;margin-top:0!important}.section-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.section-title span{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:#b8c49d}.section-title b{font-size:11px;color:#8f9c77}.brief-grid{display:grid;grid-template-columns:1.5fr 1fr;gap:10px}.brief-grid>div{background:#0d110c;border:1px solid #28301f;border-radius:10px;padding:11px}.brief-grid span{display:block;color:#77806c;font-size:9px;text-transform:uppercase;letter-spacing:.07em}.brief-grid strong{display:block;font-size:13px;line-height:1.4;margin-top:4px}.drawer-wait{width:max-content;margin-top:10px;font-size:10px;padding:5px 8px;border-radius:999px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.detail{border:1px solid var(--line);border-radius:12px;padding:13px;display:grid;grid-template-columns:28px 1fr auto;grid-template-rows:auto auto;align-items:center}.detail-icon{grid-row:1/3;color:#778292}.detail span{color:var(--muted);font-size:10px}.detail strong{font-size:13px;overflow-wrap:anywhere}.detail-actions{grid-row:1/3;grid-column:3;display:flex;gap:5px}.mini-action{width:30px;height:30px;border-radius:8px;border:1px solid var(--line);background:#14191f;color:#9ca7b4;display:grid;place-items:center;text-decoration:none;cursor:pointer}.copy-hint{font-size:10px;color:#92d8a8;display:flex;gap:5px;align-items:center;margin-top:8px}.drawer-body section{margin-top:22px}.drawer-body h3{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:#abb3bd}.drawer-body pre{border:1px solid var(--line);background:#11151a;border-radius:12px;padding:15px;font-size:12px;line-height:1.55;white-space:pre-wrap;max-height:360px;overflow:auto;color:#c5ccd4}.status-actions{display:flex;gap:7px;flex-wrap:wrap}.status-actions button{background:#14181d;border:1px solid var(--line);padding:8px 10px;border-radius:8px;color:#aab3be;cursor:pointer}.status-actions button.selected{border-color:#58631f;background:#1a2010;color:var(--accent)}.note-compose{display:flex;gap:8px}.note-compose textarea{flex:1;min-height:72px;background:#11151a;border:1px solid var(--line);border-radius:10px;color:#fff;padding:10px;resize:vertical}.primary{background:var(--accent);border:0;color:#0c0f11;font-weight:800;border-radius:9px;padding:11px 15px;cursor:pointer;display:inline-flex;gap:7px;align-items:center;justify-content:center}.note{display:flex;gap:10px;border-top:1px solid var(--line);padding:12px 2px;margin-top:10px;font-size:13px}.note span{display:block;color:var(--muted);font-size:10px;margin-top:5px}.event{display:flex;gap:10px;padding:7px 0}.event>div{width:8px;height:8px;border-radius:50%;background:#5f6b78;margin-top:5px}.event strong,.event small{display:block}.event strong{font-size:12px;text-transform:capitalize}.event small{color:var(--muted);font-size:10px;margin-top:3px}.mobile-sticky-actions{display:none}.settings-card{max-width:760px;background:var(--panel);border:1px solid var(--line);border-radius:15px;padding:22px;display:grid;gap:18px}.settings-card h3{margin:4px 0 0}.settings-card label{display:grid;gap:7px;color:#adb5c0;font-size:12px}.settings-card input{background:#0c0f13;color:#fff;border:1px solid var(--line);border-radius:9px;padding:10px}.check{display:flex!important;grid-template-columns:auto 1fr!important;align-items:center}.disabled-row{opacity:.55;border:1px dashed var(--line);padding:12px;border-radius:9px}.muted{color:var(--muted);font-size:12px}.toast{position:fixed;right:24px;bottom:24px;z-index:100;background:#172012;border:1px solid #3e5721;color:#dfff9c;padding:12px 14px;border-radius:11px;display:flex;gap:8px;align-items:center;box-shadow:0 16px 50px #00000059}.auth-shell{min-height:100vh;background:radial-gradient(circle at 20% 20%,#182015 0,transparent 30%),#0a0c0f}.auth-top{padding:22px 28px;display:flex;justify-content:space-between}.ghost,.text{border:1px solid var(--line);background:#11151a;color:#bdc4cd;border-radius:9px;padding:8px 11px;display:flex;gap:7px;align-items:center;cursor:pointer}.auth-card{width:min(440px,calc(100% - 34px));margin:10vh auto;background:#111419eb;border:1px solid var(--line);border-radius:17px;padding:28px}.auth-card h1{font-size:27px;letter-spacing:-.03em;margin:9px 0}.auth-card>p{color:var(--muted);font-size:13px;line-height:1.5}.auth-card form{display:grid;gap:13px;margin-top:25px}.auth-card label{display:grid;gap:6px;font-size:12px;color:#aab3bd}.auth-card input{background:#0d1014;border:1px solid var(--line);border-radius:9px;color:#fff;padding:11px}.msg{margin-top:12px;border:1px solid #273140;background:#121a24;padding:10px;border-radius:8px;color:#a9bdd4;font-size:12px}.text{border:0;margin:12px auto 0;background:transparent}.loading{min-height:100vh;display:grid;place-content:center;text-align:center;justify-items:center;padding:30px}.loading span{display:block;color:var(--muted);font-size:12px;margin:8px 0 18px}.loading svg{color:var(--accent)}.skeleton-shell{min-height:100vh;display:grid;grid-template-columns:250px 1fr;background:#090b0e}.sk-sidebar{background:#0d1014;border-right:1px solid #1e232a}.sk-top{height:80px;border-bottom:1px solid #1e232a}.sk-content{padding:34px}.sk-title,.sk-stats>div,.sk-list>div{background:linear-gradient(90deg,#11151a,#171c22,#11151a);background-size:220% 100%;animation:shimmer 1.5s infinite;border-radius:12px}.sk-title{width:360px;height:34px;margin-bottom:26px}.sk-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.sk-stats>div{height:82px}.sk-list{margin-top:18px;border:1px solid #1e232a;border-radius:14px;padding:8px}.sk-list>div{height:62px;margin:6px}@keyframes shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.nav-scrim{display:none}@media(max-width:1120px){.lead-main-click{grid-template-columns:1.1fr 1.6fr 1fr .8fr 18px}.time-stack{display:none}.stats{grid-template-columns:repeat(2,1fr)}}@media(max-width:820px){.shell{grid-template-columns:1fr}.sidebar{position:fixed;left:-270px;transition:.2s;z-index:31;box-shadow:18px 0 50px #00000059}.sidebar.open{left:0}.nav-scrim{display:block;position:fixed;top:0;right:0;bottom:0;left:0;border:0;background:#00000094;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:30;cursor:pointer}.menu{display:grid;width:38px;height:38px;background:#12161b;color:#fff;border:1px solid var(--line);border-radius:9px;place-items:center}header{padding:0 16px}.live{display:none}.content{padding:18px 12px}.hero h1{font-size:24px}.stats{grid-template-columns:1fr 1fr}.panel-head{align-items:stretch;flex-direction:column}.filters{flex-direction:column}.search{min-width:0}.lead{margin:8px;border:1px solid var(--line);border-radius:13px;overflow:hidden}.lead-main-click{grid-template-columns:1fr auto;display:grid;padding:14px}.who{grid-column:1}.status{grid-column:2;grid-row:1}.lead-issue{grid-column:1/3;margin-top:6px}.urgency{grid-column:1;margin-top:4px}.time-stack{display:flex;grid-column:2;align-items:flex-end}.chev{display:none}.row-actions{padding:0 14px 14px;display:grid;grid-template-columns:1fr 1fr}.quick-action{min-height:48px;justify-content:center;font-size:11px}.detail-grid,.brief-grid{grid-template-columns:1fr}.drawer{width:100vw}.drawer-body{padding:16px 14px 96px}.mobile-sticky-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:10px 12px;position:absolute;bottom:0;left:0;right:0;background:#0d1014f2;border-top:1px solid var(--line);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.mobile-sticky-actions a,.mobile-sticky-actions button{min-height:50px;border-radius:10px;border:1px solid var(--line);background:#171c22;color:#fff;display:flex;align-items:center;justify-content:center;gap:7px;text-decoration:none}.mobile-sticky-actions .sticky-primary{background:var(--accent);color:#0b0d10;border-color:var(--accent);font-weight:800}.mobile-sticky-actions.single{grid-template-columns:1fr}.toast{left:12px;right:12px;bottom:76px}.skeleton-shell{grid-template-columns:1fr}.sk-sidebar{display:none}.sk-stats{grid-template-columns:1fr 1fr}.sk-content{padding:20px 12px}}